HELP.FORESIGHTSPORTS.COM Navigation Guide

  • Gain Access

    To begin you will need to gain access to your help.foresightsports.com account!

    Visit: help.foresightsports.com

    • Sign In to your HELP.FORESIGHTSPORTS.COM Account

      Then to access your account, select the Sign-In button from the top right of the window
       
      help.foresightsports.com Sign In
       
      Enter your Account Credentials, or create a new account:
      help Sign In Forgot Password
       

    • Account Already Exists?

      If you attempt to sign in and receive a "account already exists" message proceed to select the "Get A Password" option or follow the steps to reset your password!

      * This is due to the use of your email in previous support instances, which will auto-generate a helpdesk account for that email address.

    • Resetting Password

      To reset your help.foresightsports.com account password, select the "Forgot My Password" option as shown below:

      help Sign In Forgot Password

      Then enter your email to receive a email to reset your password:

      Help Forgot Password Request Confirmation

       

  • Navigating The Foresigh Sports Helpdesk

    The Foresight Sports Helpdesk will offer you access to a variety of product support articles, resources, and access to the Technical Support Team.

    In order to best use this tool we have provided some basic explanation on how to navigate the helpdesk.

    • Basic Navigation

      Once you have gained access to the helpdesk you will be presented with the Main Menu.

      Helpdesk Help Main Menu

      The Foresight Sports Helpdesk Main Menu includes:

      1. Tool Bar:

      • Submit A Request: Here you will be provided access to the Contact Support Webform to submit a request.
      • Sign In/ User Account: Here you can create or login to an account. You will also be able to access your account details once signed in.

      2. Search Bar:

      • Search: Here you can enter keywords or ask a specific question and you will be provided with articles and resources to offer direction.

      3. Category Search:

      • Software: Here you can search software by category. You will be presented with Sub-Sections including all published articles.
      • Hardware: Here you can search hardware by category. You will be presented with Sub-Sections including all published articles.

  • Submitting A Request

    In order to access the Technical Service team you must first submit a Online Support Request:

    1. To proceed with reporting an issue you must submit an Online Contact Support Request:

    Online Contact Support Request

    This online form allows you to provide basic contact information about yourself, the device or product you would like to request assistance with, and then add attachments.

    * Recommended: it is best to add images or video of the issue occurring so that the Foresight Sports Technical Support team can best assist you.

     

    2. You will receive a Email Confirmation once your Support Request is received. Please be sure to take note of this email, as it will include your Support Ticket Number, used to reference your specific request.

     

    3. If you would like to add additional information after submitting your request be sure to respond within the Same Ticket Confirmation you just received. This can be either by accessing your Foresight Sports Helpdesk Ticket online, or through responding all to the confirmation email you received.

     

    Should you need assistance requesting a return for repair please view the REPAIRS GUIDE

  • Locating Support Articles

    The Helpdesk offers two methods to locate helpful guides and articles.

     

    1. Search Bar: Will allow you to enter a question or issue and will search the  keywords noted to provide recommended articles.

    2. Search By Category: Will allow you to select a category and then select sub-categories. Each Section will contain a list of published resources pertaining to the topic.

    • Using The Search Bar

      The Foresight Sports Helpdesk allows you to enter your inquire in a form of a question or a keyword. The Helpdesk will search based upon the information you input and provide relevant resources to assist you.

      Help Search Field

      RECOMMENDED SEARCH PROTOCOL:

      • Select The MOST RELEVANT Keywords -
        • For Example:
          • When searching for to use you FSX License again on a new computer - search the words FSX and Activation or License. This will product reference to find the FSX 2020 Deactivation Guide.
          • When searching to understand how to resolve the registration message on on your GCQuad - search GCQuad Registration. This will product instructions to register your GCQuad device.
      • You Can Also Input Your Search As A Question:
        • For Example:
          • "How do I move my FSX 2020 Software to a New Computer?" - This will product reference to find the FSX 2020 Deactivation Guide.
          • "How do I Register my GCQuad Device?" - This will product instructions to register your GCQuad device.
      • If you are not finding what you are looking for you have two options:
        • Remove keywords to increase your search if you have too few options.
        • Add keywords to narrow your search if you have too many options.
      • If you still require assistance be sure to complete the Contact Support Submission Form online!

    • Using Search By Category

      The Foresight Sports Helpdesk allows you to Search the Resources by Category. This is formatted by Category and Product Type:

      First you must understand the issue you are encountering in its basic form:

      1. Software Question/Issue
      2. Hardware Question/Issue

      Help Search Category

       

      You will then be able to review the Sub-Categories by Product Type

      For instance, under the Hardware Category, you will see a list of Product Types. Each Product type will have a list of all published resources for you to select and review:

      Help Hardware Sub Category

      If you still require assistance be sure to complete the Contact Support Submission Form online!

  • Your Helpdesk Account

    Your HELP.FORESIGHTSPORTS.COM account will offer you a few drop down options:

    Help Drop Down Account

    1. My Activities
    2. My Profile
    3. Change Password
    4. Sign Out

  • Account: My Activities

    The My Activities section will open up a list of all communication you have had on the Helpdesk.

     

    This can include:

    • Requests
    • Contributions
    • Following

     

    • Requests

      The My Requests section will allow you review, manage, and continue existing support inquiries.

      My Requests HELP

      This window will allow you have a quick overview of the ticket:

      • Subject
      • ID (Ticket#)
      • Created Date/time
      • Last Activity
      • Status

       

      STATUS MEANINGS:

      • OPEN: Indicates that you have submitted a request or response and are now awaiting Foresight Sports engagement.
      • AWAITING YOUR REPLY: Indicates that Foresight Sports has sent you a response and is now awaiting your reply.
      • SOLVED: Indicates that the request has been solved and is not longer requiring action.
      • CLOSED: Indicates that the status has remained solved and the request is now closed.

       

      UNDERSTANDING THE REQUEST LAYOUT:

      When you select a specific request you will have access to review all communication on the Support Ticket.

       

      TICKET CONTENT (IN THE MIDDLE):

      Ticket Title: Will be displayed at the top

      Ticket Content: Will be displayed down the middle. The most recent response will appear at the bottom of the thread of communication.

      Add To Conversation: Will appear at the very bottom of the communication thread:

      Help Ticket Response

       

       

      TICKET DETAILS (ON THE RIGHT):

      RMA Status - Monitoring Progress: This will be used to inform you of items returned for repair and their progression. If no RMA is approved this section will remain empty.

      RMA Status Help

      • PLEASE NOTE: To understand more about this process please review the Repairs Guide.

      General Information: includes the Creator of the request, the date it was created, and the last activity posted.

      Ticket Assignment: Includes the Foresight Sports Agent assigned to assist you, the Ticket ID#, and the Ticket Status

      Ticket Details: Any specific details related to your request will be displayed here. This will include you contact information, request type, Serial Number (if you provided it), and if a Sales Order was referenced to resolve your request.

       

       

    • Contributions

      This section allows you to review articles you have commented on. Some articles are enabled to allow comments, others are not as they are strictly to be informative, rather than communal.

      This section is useful for when you have offered comment on an article and wish to see if anyone else in the community has offered additional comment or feedback.

    • Following

      This section will allow you to review any articles you have marked to follow. This can be selected under the Article Title, as shown below:

       

      Article Follow Help.foresightsports.com

       

      This section is useful if you would like to save articles to review at a later date or have on hand easily.

  • Account: My Profile

    You can adjust your Name, Profile Image, and Contact Details here. You will also see some

    • PLEASE NOTE: If you have linked your account and email address, these details are set by your linked email, rather then through the helpdesk. 

  • Account: Change Password

    You will be able to adjust your password from this window. Here you must first enter your current password to authenticate your account status. Then you will be able to enter a new password and save.

    • To reset a forgotten password, select the Sign Out and select the Forgot Password Option when attempting to Sign In again.

  • Account: Sign Out

    This option will not offer a prompt and will return you to the help.foresightsports.com page.